FAQ | Report an Incident

Support and Services

Insight Solutions provides a variety of support options for its products. With a program to suit your
needs , you can be sure that expert help is only a phone call away.

Your support options include:

Base support

Per-incident support

Yearly support contract

Custom services

Support is available through phone or email. In addition, support information is available on-line.

Contact us at:

(408)-725-0213 24 hours a day, 7 days a week
email at support@insightsol.com

Priority

Customers decide the priority for the support request.
Critical incidents have a response time of four (4) business hours.
Serious incidents have a response time of two (2) business days.
Ordinary incidents have a response time of four (4) business days.

Incident

An incident is defined as a single, separate issue. An incident may take multiple phone calls or emails to resolve, but will be billed as a single incident. Conversely, multiple incidents can be addressed and billed in single phone call.